Refund policy
Return & Refund Policy
At EconoMed, we aim to provide a transparent and efficient procurement process. Because we supply both individual consumers and corporate healthcare clients, please review the section below applicable to your order type.
1. Consumer Orders (B2C Purchases)
If you are purchasing products as an individual consumer for personal use, your purchase is fully protected under the UK Consumer Contracts Regulations 2013 and the Consumer Rights Act 2015.
14-Day Cancellation & Return Right:
Right to Cancel: You have 14 calendar days from the date of delivery to notify us that you wish to cancel or return your order for any reason.
Return Window: Once you have notified us, you have a further 14 calendar days to send the items back to our distribution centre.
Condition of Items: Returned items must be unused, in their original condition, and in original packaging with all factory seals and documentation intact.
Return Postage: The customer is responsible for return postage costs for change-of-mind cancellations. We recommend using a tracked service.
Outbound Delivery Refund: If you cancel your entire order within 14 days, we will refund standard outbound delivery charges (£4.95).
Hygiene Exceptions: In accordance with UK distance-selling law, opened sealed goods that are not suitable for return due to health protection or hygiene reasons (e.g. opened ear funnels, opened swabs, or broken sterile seals) cannot be accepted for change-of-mind returns once unsealed.
Faulty, Damaged, or Incorrect Goods:
If an item arrives damaged, defective, or incorrect, please contact us immediately at info@economed.co.uk.
EconoMed will cover all return shipping costs and provide a free replacement or a full refund.
Your statutory rights are not affected by any part of this policy.
2. Commercial & Business Orders (B2B Purchases)
If you are purchasing on behalf of a business, your order is classified as a Business-to-Business (B2B) transaction.
Commercial Return Requests:
14-Day Window: You may submit a request to return eligible, standard commercial stock within 14 calendar days of delivery.
Eligibility: Items must be completely unused, unaltered, in original undamaged commercial packaging, with all factory labels, seals, and documentation intact.
Return Shipping & Fees: The commercial client is responsible for organising and paying all return shipping costs. We charge zero restocking or administrative fees on approved, compliant commercial returns.
B2B Exceptions: Custom-configured equipment, special-order facility items, or opened consumables (e.g. broken outer protective wraps on bulk supplies) cannot be returned unless verified as defective.
Delivery Damage & Reporting (B2B):
Commercial consignments must be inspected upon arrival. Any structural damage, shortages, or discrepancies should be reported in writing within 48 hours of delivery to info@economed.co.uk to allow swift investigation with our freight carriers.
3. How to Initiate a Return (All Orders)
Important: Packages sent back to our facility without prior written authorisation will not be accepted.
1. Request Authorisation: Contact our support team at info@economed.co.uk, submit a request via our Contact Us page, or log into your secure Customer Account to submit a request directly.
2. Returns Form: Once approved, we will provide a formal Returns Form and specific dispatch instructions for shipping your package to our UK hub.
3. Processing & Refunds: Upon receipt and inspection at our facility, approved refunds are processed back to your original payment method within 7 business days. (Please allow standard banking cycles for funds to clear).
Contact & Business Verification
Business Trading Name: EconoMed
Registered Company Name: Economedical Ltd (Registered in England & Wales)
Company Registration Number: 15367622
Registered Office Address: The Office Flat, Curlieu Lane, Norton Lindsey, Warwick, CV35 8JR, United Kingdom
Distribution Hub Address: EconoMed c/o Kays Logistics, [1 or 3] Windward Drive
Contact Email: info@economed.co.uk
Customer Support Telephone: +44 7723523264
Operational Support Hours: Monday – Friday: 9:00 am – 5:00 pm GMT (Excluding UK Bank Holidays)